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As part of the overall Merck strategy to drive quality-based, cost-efficient, and timely service delivery, this role will be part of the MBS Employee Services organization based in Manila. The successful candidate will be responsible for providing tactical and operational HR support for specific country stakeholders from the NA region. This role will report to the Team Lead, R/O Services NA overseeing Tier 2 HR functions such as case management and customer inquiry handling, data management, personnel administration, organization management, reporting and vendor management.
Key Tasks and Responsibilities:
• Performs operational and transactional work as that of an Onboarding Specialist role but with a degree of complexity.
• Pro-active coordination of onboarding activities throughout the hiring process.
• Accountability of the end-to-end onboarding process, focusing on managing, tracking & monitoring of HR- and IT-related activities and tasks.
• Continuous Improvement management.
• Capturing & provisioning of regular feedback to immediate supervisor and other interface partners to further improve the onboarding experience.
• Coordinate with new hires, conduct brief, generic onboarding; brief hiring managers about what is needed on their end
• Ensure that customer expectations are addressed professionally, effectively and efficiently.
• Monitors and ensures that all work instructions, procedures and process diagrams are updated or revised in alignment with the Lead and the team.
• Ensures support for any technical or business validation testing, special project or process improvement.
• Supports the HR Services Lead/Manager or the Head of Recruitment and Onboarding in conducting initial audit and quality review of the Welcome Center transactional volumes on a regular timeframe.
• Coordinates any potential concern, clarification or process alignment with defined local counterparts in the country support as part of the MBS tiered model.
• Escalates potential issues or gaps to the HR Services Lead/Manager or the Head of Recruitment and Onboarding.
• Functions and performs the role as Subject Matter Expert for the delivery team assigned to.
• Represents the Recruitment and Onboarding team in any stakeholder engagement as needed.
• May be assigned to drive or participate in initiatives or projects as determined by the MBS HR Manila Leadership team.
• Seek opportunities for continuous improvement and work on constructive feedback.
• Demonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfil real time business requirements.
• Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.
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