14.11.2023 Effective collection in factoring

Who’s it for and what’s it about?

This course is designed for those who work within a factoring role or those with a factoring function within their role. Delegates will examine owner-occupier debts and what we can do as factors to reduce these and address consistent non-payers, as well as the do’s and don’ts of debt collection in relation to legislation and the deeds of condition.

14.11.2023 CIH Level 3 Certificate in Housing Maintenance and Asset Management

Who’s it for and what’s it about?

This course is designed for housing professionals, primarily those who are working in a maintenance or technical role. It will assist and enable them to support the maintenance operation within their organisation. It may also be suitable for individuals who have worked in other housing roles and are looking to develop their technical knowledge.

16.11.2023 Mastering difficult conversations

Who’s it for and what’s it about?

This course is for anyone facing a 1-1 conversation which might be tricky, and who wants a number of strategies, tools, tactic and skills to help them make such a conversation more successful.

20.11.2023 Maintenance – an introduction

Who’s it for and what’s it about?

The fifth instalment in the Housing Associations in a Nutshell series looks at the importance of the maintenance function, the legislation underpinning the maintenance service and the role of the Committee/Board to monitor performance.

22.11.2023 CIH Level 3 Certificate in Housing Practice

Who’s it for and what’s it about?

The content of this course gives participants a comprehensive overview of the operational tasks of a housing team. Using practical examples, learners will cover eight units including: the housing system; repairs and maintenance in housing organisations; occupancy, tenure and lettings; rental income management; customer service in housing and equality and diversity in housing.

22.11.2023 Questions you should be asking – maintenance

Who’s it for and what’s it about?

This course aims to support Committee/Board members in their understanding of the maintenance function and their role of overseeing the delivery of maintenance services and monitoring of financial expenditure.

23.11.2023 Fundamentals of factoring (IRPM) Associate course

Who’s it for and what’s it about?

This programme, which consists of 6 units, has been designed for all staff in the delivery of factoring services including property managers, surveyors, housing assistants, finance officers and assistants, customer service staff, repairs and maintenance officers as well as those involved in the management of complaints and regulatory compliance.

23.11.2023 Questions you should be asking – procurement

Who’s it for and what’s it about?

This course will equip Committee/Board members with the information they need to ensure they can confidently scrutinise this aspect of their business.

23.11.2023 Gas safety awareness

Who’s it for and what’s it about?

This course is designed for housing staff that are working with gas contractors on void properties, repairs management and gas safety contracts.

27.11.2023 Development – an introduction (HAIAN)

Who’s it for and what’s it about?

The final instalment of the Housing Associations in a Nutshell series provides an introduction to the role of development and procurement.

29.11.2023 Dealing with tenant and staff disputes using mediation techniques

Who’s it for and what’s it about?

The course will give delegates useful skills and tools for dealing with and resolving conflict and an understanding of mediation and how to access it.

30.11.2023 & 14.12.2023 Building resilience in your team – Caring for self, caring for others

Who’s it for and what’s it about?

This two-module course has been designed for leaders and managers to build the skills and techniques that can help them to work well and support staff in challenging and sometimes stressful situations.

30.11.2023 Treasury management compliance with CIPFA code

Who’s it for and what’s it about?

This course, for senior officers and finance staff, is designed to help you understand the CIPFA code to ensure compliance.

04.12.2023 Finance – an introduction (HAIAN)

Who’s it for and what’s it about?

The fourth session in the Housing Associations in a Nutshell series provides an overview of the finances of a housing association/co-operative and the role of the Committee/Board in monitoring the organisation’s financial health.

05.12.2023 Lessons from intervention

Who’s it for and what’s it about?

This course is for governing body members of Committees/Boards of housing associations who want to understand more about the role of the Scottish Housing Regulator in ensuring good governance.

06.12.2023 Anti-bribery and fraud in the housing sector

Who’s it for and what’s it about?

This half day course is intended to assist staff in understanding their responsibility to safeguard the assets of their organisation by having appropriate, robust and prudent risk and control frameworks in place. It will also examine what fraud is, how it is dealt with by the law and how to produce a clear plan to prevent it.

08.12.2023 Meeting preparation & minute taking

Who’s it for and what’s it about?

This course is for anyone who is new to managing meetings and minute taking. It will consider managing the whole meeting cycle, preparation for meetings and the basics of taking a comprehensive and accurate minute of a meeting.

11.12.2023 Risk management for Committee/Board

Who’s it for and what’s it about?

In this course we will explore the findings of the Regulator’s “lessons from statutory intervention” report published in late 2018, and subsequent intervention reports, to understand how the findings could be utilised by RSL’s governing body to increase their governance effectiveness.

12.12.2023 Electrical safety awareness

Who’s it for and what’s it about?

This course is suitable for electrical and non-electrical personnel and considers basic electrical safety leading on to what the minimum requirements are for contractors coming on site and how to interpret their test reports.

13.12.2023 Dementia: Issues and Implications for social housing providers 

Who’s it for and what’s it about?

The aim of this course is to introduce and discuss the nature of dementia, its various forms and what the implications of this diagnosis is for both those living with it and those caring for people living with it.

13.12.2023 Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This course is for Committee/Board members and will outline the obligation, through the Charter, the Scottish Housing Regulator (SHR) and the Scottish Government, on your organisation to engage with your customers.

14.12.2023 Data protection update for Committee/Board

Who’s it for and what’s it about?

This course will look at data protection obligations, new and emerging issues, Freedom of Information requests, case studies on the issue and areas for scrutiny that Committee/Board members should be focussing on for this topic.

15.12.2023 Innovation in arrears management 

Who’s it for and what’s it about?

This half-day course for housing staff aims to stimulate conversations about how you can take what you’ve got and make it work better for you and your organisation.

19.12.2023 Getting to grips with the property factors code of conduct  

Who’s it for and what’s it about?

This course will explore the Property Factors (Scotland) Act 2011, why it was introduced and how to effectively use the Code of Conduct, as well as the implications of failing to do so.