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“Ask for help where it’s available and also make sure the chemistry is right,” he said during the conference in Thessaloniki.
Carrick has also called on Aito members to work on their succession plans instead of putting them off while continuing offering an excellent service to customers.
“Succession planning is massively important and I think it gets forgotten or actively brushed under the carpet,” he said.
Talking about technology, Carrick has urged agents and tour operators alike not to fear the likes of AI, reminding them they are in control of what form of machine learning they embrace and to what extent.
“At this point you are in time at least in control as to what form of AI you embrace and what technology you use,” he added.
Nevertheless, Carrick has remained confident about the future of specialist travel as post-pandemic, the demand for expert knowledge and curated experience has boomed.
“There is still a very strong consumer inclination to travel,” he concluded. “I think we’re still seeing quite a lot of that.”
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