Employee Empowerment: Create an engaged and productive workforce | By Ana McFee

[ad_1] When roadblocks are deliberately thrown in your way, particularly in the workplace, it can be discouraging or even disheartening. Workers can sense when they are able to do more,…

Satisfying customer expectations: What about employee expectations? | By Ana McFee

[ad_1] Customer expectations have changed significantly in recent years. Today, they expect companies to go beyond the basics of quality service and fair pricing. They want proactive service, personalized interactions,…