T-Mobile Scraps Plan to Push Some Wireless Customers to Pricier Services

T-Mobile US said it is scrapping a program that would have forced some customers into more expensive wireless plans after the proposed changes triggered heavy blowback.

Details of the planned upgrades surfaced on Reddit earlier this month after T-Mobile started training its support staff to respond to customer questions. The carrier said it planned to shift a small number of people to newer service tiers unless they opted out by contacting the company. The newer plans would have offered more features but generally cost customers an additional $5 to $10 per line.