Shams wins international business award in Italy

SHARJAH, 16th October, 2023 (WAM) — Sharjah Media City ‘Shams’ announced today that it had won the 2023 International Business Awards (IBA) Bronze Stevie Award for Customer Service Department of the Year in Rome, Italy, in recognition of the Authority exemplary departmental performance in this category.

The IBAs are a prestigious awards programme that honours excellence in business worldwide. The Customer Service Department of the Year is presented to companies that demonstrate exceptional performance in providing customer service and building client rapport, leveraging novel technologies and techniques to increase growth and satisfaction metrics.

‘Shams’ was recognised for its innovative and highly driven customer-centric approach to customer service, offering customers a wide range of services, including business setup, licensing, and office space. ‘Shams’ additionally employs a dedicated and trained customer service team available 24/7 to assist customers with their needs.

“We are honoured to receive this prestigious award from the International Business Awards,” said Rashid Sahouh, Director of Operations at Shams. “This award is a testament to our customer service team’s hard work and diligence. We are committed to providing our customers with the best possible service and are proud to be recognised for our efforts.”