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Small businesses and entrepreneurs in different communities might not always have the kind of security budgets that bigger players have at their disposal, but there is still a lot that can be done to protect these small and medium enterprises (SMEs) from crime and criminals.
These are the sentiments of Charnel Hattingh who is the Group Head of Marketing and Communication at Fidelity Group.
According to her, the SME sector, by some estimates, contributes as much as R1,5 trillion to the gross domestic product (GDP) and is a significant source of employment.
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She added that because of this, it is in everyone’s best interest that this sector can trade without having to worry about crime,
“All employers have a legal duty to provide and maintain a safe working environment for staff and having the correct physical security systems in a workplace shows commitment to employee health and safety. We continue to see businesses being targeted during opening and closing times. If they know there is something worthwhile to take, a small window of opportunity when a staff member is vulnerable is all criminals need.
“To avoid being targeted, business owners need to prioritise safety and get security in place which is linked to an armed response service,” said Hattingh.
She added that business-related crimes continue unabated and pointed out that keeping large amounts of cash on the premises is a definite risk for everyone working there.
As a result, businesses are encouraged to scrutinise their security, from the perimeter inwards, and have a risk evaluation done by a reputable security company.
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Hattingh explained that good security starts with the perimeter and should be peeled back, like the layers of an onion, right to the core.
The layers of security are:
• Perimeter: Walling, palisade fencing, and gates are deterrents and can be even further protected with systems like electric fencing, security beams, CCTV, and security guards which monitor vehicles and people coming in and out.
• Parking: Moving inwards on the property, the next zone which will need to be secured is the staff and customer parking area. Here, CCTV is a valuable asset too and you can also use security guards to patrol the area.
• Entrance: The front door is probably the most vulnerable area of business premises. This is a hot zone because if a criminal makes it through the front door, they are there for a reason and unlikely to leave without what they came for. Front entrances should be protected with security gates that work on an intercom system and staff should be equipped with panic buttons linked to armed response.
• Interior: Inside the workplace, staff needs mobile and fixed panic buttons, access to emergency telephone numbers, and a clear emergency plan to follow in the event of any scenario such as fire, a hostage situation, a violent attack, and medical emergency, or robbery.
Hattingh added that there must also be a proper security solution in place for opening and closing times.
Support from a guarding or armed response service provider is a good extra layer of protection for staff who are undertaking this daily.
According to Hattingh, members of staff also need to understand that they cannot leave their crime-prevention sense at home.
“Almost any crime that can happen at home or in a neighbourhood can happen in the workplace. Staff needs to be as vigilant and security conscious at work as they are at home. We don’t like to think bad or violent things can happen to us at work, but the reality is they can – if the workplace is not secured and employees are not security conscious.
“Many incidents at business premises can be avoided or have a different outcome with improved security systems in place and staff being more security savvy,” Hattingh concluded.
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