In this week’s Microsoft Dynamics partner news roundup:

• CaféX extends
  CRM’s power with new release of Live Assist for Microsoft Dynamics 365
• BroadPoint announces major acquisition
  to benefit nonprofit community
• Intellitec Solutions announces fixed fee consulting services for Microsoft Dynamics 365 Business Central
• Edgewater Fullscope announces addition
  of digital solution offerings
• Koru integrates predictive
  hiring solution with Dynamics 365 for Talent

CaféX extends
CRM’s power with new release of Live Assist for Microsoft Dynamics 365

CaféX Communications,
a supplier of SaaS solutions for digital engagement, has announced the latest
release CaféX Live Assist for Microsoft Dynamics 365 omnichannel solution.

Live Assist for Dynamics 365 delivers seamless transitions between channels
from chatbot agents to live agents with persistent context, officials said. In addition, live customer service agents can further expand
communications as needed to enhance the customer experience through co-browse,
voice, and video escalation functions, all within Dynamics 365, officials said.

“Our new release will help these businesses further maximize
the power of their CRM deployments by adding additional voice and video
escalation capabilities to the platform and extending them to support Dynamics
365 for Sales,” said Rami Musallam, chief executive officer, CaféX, in a
statement.

BroadPoint
announces major acquisition to benefit nonprofit community

BroadPoint, a business and technology
consulting firm specializing in Microsoft Dynamics for nonprofits, including
ERP, CRM, and membership solutions, has acquired the technology solutions (TS)
division of The Jitasa Group.

The merger
of these partners provides the nonprofit community with a single, trusted
source for their technology solutions, services and …