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GRAB Philippines said Wednesday that it had rolled out a new earnings structure for its delivery partners to address platform problems and provide fairer compensation amid “evolving consumer behaviors and significant macroeconomic shifts.”
The revision was said to be the result of comprehensive analysis and feedback following a two-month pilot program involving a select group of delivery drivers.
The new system includes compensation for longer wait times at merchant outlets and adjusted fares for long pickup distances.
“In the face of evolving consumer behaviors and significant macroeconomic shifts, our delivery services’ remarkable resilience is a reflection of our philosophy that our success is intertwined with the success of our partners,” Grab Philippines Chief Operating Officer Ronald Roda said.
“[W]e are firm in our commitment to showcasing our adaptability and unwavering support to our delivery-partners,” he added.
Grab said the new structure would ensure “fairer compensation as the old system was often not reflective of the actual effort involved in each delivery task.”
It also introduced a guaranteed minimum fare “to ensure that every delivery job… contributes a fair amount toward a partner’s income.”
“Grab is fully committed to ensuring that its delivery partners on the platform continue to earn substantially above the minimum wage,” the company said, noting that it would also continue providing incentives, rewards and benefits for delivery partners.
“These programs are designed to complement direct earnings, contributing to a comprehensive financial support system for partners,” it added.
Grab said it would be implementing substantial upgrades to the partner-platform interaction and strengthening social safety nets, such as having its delivery-partners become members of government pension programs such as the Social Security System and the Pag-IBIG Fund.
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