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British Gas – which is the country’s largest supplier with 7.26 million customers – suspended forcefully installing prepayment meters until at least after the winter. In response to The Times’ findings, Chris O’Shea, the boss of Centrica which owns British Gas, told the BBC: “There is nothing that I can say that can express the horror I had when I heard this, when I read this. It is completely unacceptable.
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