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Our most basic promise is to get business where it needs to go, safely and on time. Our record-setting ops and experience is driven by people-first technology that provides premium and efficient experiences that delight.
Delta has been recognized repeatedly for operational excellence. In 2022, Delta was the most on-time North American airline, earning Cirium’s Platinum Award for global operational excellence for the second year in a row. Delta’s punctuality was also recognized by OAG Aviation Worldwide that rated Delta’s operations as the most on-time, being the only U.S. carrier to make the top 20 globally.
Our network is always built around where customers want to fly to better connect your travelers to the people and places that mean the most to your business. Over the past 10 years, Delta has built industry-leading partnerships across the globe to provide travelers with an enhanced network, seamless connectivity and an elevated experience. With over 4,000 daily flights to more than 280 destinations on 6 continents, Delta can get your business travelers where they need to go.
We understand that our business travelers require flexibility when traveling knowing that needs and itineraries can change. Delta Business offers thoughtful policies to give customers more choice and control over managing their travel. When booking, customers can be confident in making changes to their ticket any time before departure knowing that the value of their ticket will not be lost.
In partnership with our Customer Experience team, Delta is keeping business travelers top of mind by continuously investing in people-first technology across the travel journey. From premium customer service to industry-leading experiences, Delta Business is committed to providing an efficient and productive experience across all touchpoints.
Before you ever step on a plane, we want to ensure your experience is always stress-free and seamless. The Fly Delta App is available to be your constant companion, providing resources to check-in, track bags, navigate the airport, and alerts with real-time information about your flight. This summer, the SkyMiles account page was refreshed with a clean and simple view as well as an updated My Trips experience page where customers can manage all legs of their travel.
The airport experience is just as valuable in your travel journey, so we have continued to make investments in our Sky Clubs based on your feedback. In 2022, we added four new Clubs to the network, and this year five will be added, and that does not include expansions and renovations with nearly 3,000 seats being added. New premium lounges, exclusive to our most premium customers, are in the works to further improve the lounge and airport experience.
We believe the future of travel is one where the digital and physical blend seamlessly together to create a personalized experience connected effortlessly by SkyMiles Memberships. With Delta Sync, the new personalization and digital experience brand, travel is becoming more customized to better serve customers’ needs.
Announced earlier this year, fast, free Wi-Fi is available today on most domestic mainline flights with additional aircraft being added by the end of 2024. Powered by T-Mobile, free Wi-Fi is available to everyone and can easily be accessed through a free Delta SkyMiles Membership.
Our new Delta Sync exclusives, launching this year, brings together personalized content, access and offers from partnerships such as Paramount+, New York Times Games, and more, delivered straight to a customer’s personal device thanks to fast, free Wi-Fi. Additional Delta Sync exclusives will continue to roll out later this year, providing customers a new and seamless way to enjoy flying with Delta.
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