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A majority of small- to mid-sized companies plan to use artificial intelligence at their firms in the next 12 months, according to a new report from Paychex Inc.
Paychex’s seventh Pulse of HR Report found that more than 75 percent of HR leaders at companies with 20-plus employees and just over half (51 percent) at companies with five to 19 employees, plan to use artificial intelligence in the next 12 months.
Respondents at larger companies (20-plus employees) expect they’ll use AI mostly for applicant tracking purposes (30 percent), followed by assessing employee satisfaction (29 percent).
The survey of U.S.-based business and HR leaders at companies with five or more employees found that investments in HR technology are expected to help increase employee productivity and improve the employee experience.
“We believe it’s a great time for employers to get back to basics, but with a modern approach,” said Jeff Williams, vice president of enterprise and HR solutions at Paychex.
The report also shows that employee issues at companies with 20-plus employees include employee burnout, quiet quitting and full-time employees working a full-time second job.
In response, these businesses plan to offer benefits that support employees’ overall well-being in the next 12 months, which includes employee assistance programs, a shorter work week and childcare cost assistance.
They also shared that their top priorities throughout the rest of the year are improvements in customer service, efficiency and employee engagement or retention.
The full report can be found here.
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