CEO and president on why “culture is everything”

“Culture is everything at Gallagher Bassett,” he said. “I believe it is one of [the most], if not the most important contributor to our long-term success.

“It’s what enables us to attract and retain the best professionals in our industry. It is also the reason why we have countless stories of people leaving Gallagher Bassett only to return a short while later.”

Touching on some of the milestones he has been able to enact since becoming president in 2010, Hudson revealed how the firm has diversified into new customer segments, lines of business and geographic regions while building deep expertise across its organisation. He also emphasised the opportunity he saw to develop the carrier practice capabilities of the firm.

“Today, we have built trusted relationships with carriers of all sizes who now not only outsource claims handling to us but also look to our team for the expertise they require to grow,” he said.

However, Hudson noted that Gallagher Bassett’s capacity to create bespoke solutions for varying customer requirements is intrinsically linked to the culture at the heart of the organisation – which finds its roots in ‘The Gallagher Way’, first penned by Robert E. Gallagher in 1984.

“The Gallagher Way and its 25 tenets are the foundation of our culture,” he said. “It speaks to how we treat one another and how we do business. It’s our culture that people hear about and want to experience first-hand.

“We know that one size does not fit all, and this belief has been a significant driver of our growth across all of our client segments. Our clients – no matter their size, location, or sector – often expect us to customise our approach to meet their needs.”