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Bridport based
Solar Thermal Specialist Jim Shearman has been awarded Buy With
Confidence member of the month for the southwest.
Jim has been a
member of the trading standards approved Buy With Confidence
scheme since 2008. His business specialises in installing solar
thermal systems which produce hot water for customer’s homes
using the power of the sun.
Jim said:
“I moved to
Bridport 16 years ago. I have fitted 144 (and counting) solar
hot water systems since then!”
Jim has hundreds
of five-star reviews on his BWC profile. Being Trading Standards
approved is important for him because, as he explains:
“I like to think my membership fees go some way to help
Trading Standards root out the cowboys, which would certainly
improve the image of renewables in general, which, in turn, can
only be good in the fight against the looming climate
catastrophe. Also, being the best-reviewed member of the scheme
in the area is gratifying, but I wonder why anyone would treat
their customers any less well than I do.”
Find details of
Jim’s business together with the reviews from his customers.
Buy With Confidence – Trading Standards Approved is a
business approval scheme unlike any others as the business is
approved by their local Trading Standards Service. It is only
those members which meet strict criteria who are permitted to
use the Trading Standards Approved logo. This will give
consumer confidence and set them apart from their competitors.
It is set up for the express benefit of good local businesses,
and consumers who do not know where to go to find a business
they can trust.
Unlike other
business approval schemes, it is run on a non-profit basis and
all membership fees are ploughed back into the scheme for its
running and promotion. Find
details of the membership fees.
As part of the
membership, members are entitled to free business advice which
may otherwise be chargeable to non-members. The scheme also
offers a mediation service in the event of a dispute should it
be required.
Other significant
benefits are:
-
Access to
information about changes to the law that could affect
the business. -
Reassurance for
customers that the member provides a trustworthy service with
high customer service standards. -
Helps set the
business apart from competitors. -
Not for profit,
so it’s purely run for the benefit of customers and the
scheme’s members. -
There is no
charge for any business that results from being a member. -
Access to
business support services to help the member deal with key
business areas e.g. contracts, terms & conditions with
Trading Standards knowledge and support, depending on your
business requirements. -
Business advice
from Trading Standards included in the membership. -
A listing on www.buywithconfidence.gov.uk
where the member can personalise their profile and see
customer feedback
The Buy With
Confidence scheme also operates social media channels, where
they post information for small business and also promote their
members:
The scheme relies
heavily on customer feedback, so members are encouraged to
invite their customers to leave feedback on the scheme website.
That will be shown on the member’s public profile, so any
potential client will be able to see what their customers have
to say about the quality of work the member has given to
previous customers. They can leave their opinion online or with
prepaid feedback cards all members are given when they join the
scheme.
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