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Forbes Advisor runs a complete analysis of the leading solutions in the market using a wide range of criteria to determine the best HCM software providers for small businesses.
We studied the industry and researched 26 different HR management companies and plans, then scored these contenders across several categories using metrics that included pricing, essential and additional features and third-party reviews, which were weighted to favour features that small business owners find valuable in a provider.
Here are some of the categories that we used to come up with the providers that made the top of our rankings.
Pricing – 10%
For pricing, we considered whether a service offers a free version, the cost of the software per month or per year and the value for the price. We reviewed which providers offer transparent pricing as well as free trials and money-back guarantees. This accounted for 10% of our weighted scoring.
Key features – 30%
We reviewed the key HCM features for each of the providers to determine which offer the best feature set. Some of the essential features we looked for included access to a reporting dashboard, alerts and reminders, an ATS, benefits administration and peer reviews.
Other key features we gave weight to included having access to a mobile app, time and attendance tracking and learning management tools. Key features accounted for 30% of the total score.
Unique features – 20%
In addition to the key features, we also looked at the additional features that each provider offers and what value that is to businesses seeking HCM software. Some of these unique features include engagement tools, software integrations, shift scheduling and PTO tracking.
It was also in this section where we considered each provider’s support capabilities, such as live support. To determine support quality, we looked at the channels in which support is available, if it’s available with all plans, the hours of operation and how helpful real users find support. Unique features counted for 20% of the final score.
Third-party reviews – 10%
To get a better understanding of how a wide range of users and businesses find a provider, we look at reviews, giving preference to providers that are highly rated among its user base.
This entailed ranking both the overall score from customers and the number of reviews for these scores to give the fullest picture of reality and reduce bias. These accounted for 10% of the total score.
Expert score – 30%
In addition to the criteria above, we also used our own expert insights to determine which of the providers are the best in the business. This included considering each software’s ease of use, any stand-out features, popularity and value for the price. Altogether, these criteria make up 30% of the final score.
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