American Express Global Business Travel (Amex GBT) is a B2B mass travel platform that books travel accommodations for major energy, mining, and marine (EMM travel) companies and releases management reports. These reports explore the challenges, solutions, and best practices for getting people safely to where they need to be in some of the world’s toughest environments.
With safety a top priority for companies, risk management and duty of care are paramount, and travel programs must deliver on these. Specialist crew-travel solutions and expertise are needed, along with round the clock servicing and traveller support. Moving these key workers to where they need to be is a complex process that requires specialized tools and services.
Amex GBT’s own figures show that 57% of booking files are modified or created within three days of departure for EMM travellers; this percentage is more than 2.5 times higher than for a standard corporate travel booking.
Amex GBT’s automated mass travel booking solutions originated in Australia to support crew travel for the mining industry where often thousands of workers need to be moved in and out of a facility in a single week. This technology automates large numbers of bookings simultaneously and in real time. It can reduce booking times from an average of five minutes to just five seconds, according to Amex GBT’s internal figures.
The goal of the Amex GBT platform is to bring process and cost efficiency gains, capable of processing thousands of bookings in a single request – while supporting policy compliance controls, reporting, data insights, and disruption management. In addition, Amex GBT operates a ‘“follow the sun”’ model, where specialized travel counsellors are on hand 24/7 across different locations around the world to ensure there is always service available at the end of the phone and through other channels, including webchat and email.
For more information, visit www.AmexGlobalBusinessTravel.com.
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