Air France-KLM has its new Africa headquarters in Nairobi, as part of its strategic plan to bolster its network and enhance services in the region.

The new region now consists of seven markets, including Kenya, Uganda, Tanzania, Rwanda, Djibouti, South Africa, Nigeria, and Ghana, with the addition of South Africa, Nigeria, and Ghana as new markets.

It is situated in Merchant Square on Riverside Drive in Nairobi will be headed by Group’s general manager Marius van der Ham.

Speaking at the launch, the airline’s senior Vice President of Long-Haul Zoran Jelkic termed Nairobi as a centre of excellence as it align with the firm’s policies and processes.

“For our customers, the new office has the benefit of a streamlined organisation in terms of product offering, customer service and airport experience”,’’ he said.

He added that the move is a testament to the Group’s unwavering commitment to the region and its drive to deliver unparalleled services to its valued customers.

He added that Kenya has long been acknowledged as the primary business centre of East Africa, boasting a stable and dynamic business environment, excellent connectivity across the continent, and a wealth of talent.

The new office will provide customers with a wide range of services, including ticketing, sales, and customer support. Customers will also be able to access information on the group’s products and services, including the Flying Blue loyalty program and the group’s partnerships with other airlines.

In addition, it will enable Air France-KLM to better serve the growing demand for air travel in the region. The group currently operates flights to various destinations in East Africa, including Nairobi and Dar es Salaam.

“Africa is a region with abundant resources, talent, and potential, and we are excited to be part of its growth story. Therefore, we see this new office as a crucial step towards firming our footprint in this region and regard it as a key priority within our network, ‘Ham said.

The airline has expanded in East Africa by increasing frequency in Tanzania. This is in addition to already established network of KLM flights into Uganda and Rwanda.