Canada-based Bill Gosling Outsourcing (BGO) has acquired India’s MattsenKumar, a full-service business process outsourcing firm, in a move aimed at expanding its foothold in the Indian BPO market. By combining BGO’s experience in delivering customer experience solutions with MattsenKumar’s expertise in data analytics, third-party quality and innovation, the merged operation will be able to offer more services globally.

MattsenKumar’s expertise in third-party quality, data analytics, and innovation will be combined with BGO’s experience in delivering customer experience solutions. With the integration, the two firms aim to share best practices, technology, and talent to drive innovation and growth. The acquisition will bring together over 5,500 employees across the Americas, Europe, and Asia, said BGO in a statement.

The acquisition will allow Bill Gosling Outsourcing to expand its range of services in key areas of strategic focus. MattsenKumar’s CEO, Mike Mattsen, said ”We are excited to join BGO and become part of a leading global player in the customer experience segment. BGO’s complementary services and geographic footprint will provide us with the opportunity to expand our relationships and provide additional value to our long-tenured customers.”

With the acquisition, Bill Gosling Outsourcing gains MattsenKumar’s strong foothold in the coveted Indian BPO market. MattsenKumar, with its headquarters in Gurgaon and operations in Jaipur and Bengaluru, offers a full suite of services, with focused expertise in the third-party quality and online catalog/e-commerce industries.

“We looked at well over twenty potential suitors, and it soon became apparent that Bill Gosling is a great cultural fit for MattsenKumar and our team,” said co-founder Aarati Kumar.

The acquisition took effect in early April, and integration activities commenced in mid-March, with no expected layoffs. In fact, substantial growth opportunities have been identified. Management of both BGO and MattsenKumar will retain significant ownership stakes in the combined organization.