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- First phase will see Bank Rakyat’s ‘Bank Bergerak’ fleet equipped with 5G
- Future-proof banking ops & services to enrich customers’ banking experience
Bank Rakyat has announced its move into a new era of digital banking, powered by CelcomDigi Bhd, marking a significant milestone in its digitalization journey, as it aims to future-proof its banking operations and redefine the customer experience through 5G connectivity.
The execution will see CelcomDigi supporting Bank Rakyat with end-to-end smart banking solutions for all connectivity, driving the bank’s overall operational efficiencies and delivering high-quality services to customers with seamless and swift transactions, even when they are on the move.
“Bank Rakyat has always prioritised customers’ needs through the enhancement of our customer’s journey by providing relevant financial or digital solutions in line with the bank’s digitalisation and great customer experience agenda outlined in its five-year strategic plan, BR25,” said Dr Mohammad Hanis Osman, CEO of Bank Rakyat.
He expects the decision will further enhance customers’ banking experience with stable technology applications and a secure business environment, especially in extending financial services to the unbanked, unreached, and underserved communities.
“This initiative also aims to address financial inclusion and catalyse the advancement and flourishing of small and medium-sized enterprises (SMEs),” Mohammad Hanis added.
“CelcomDigi is excited to be working with a like-minded partner like Bank Rakyat, having a shared goal in always finding innovative ways to bring more value to our respective customers,” said Idham Nawawi (pic), CEO of CelcomDigi. 
“As a trusted digital partner, we have the right digital expertise and solutions to support Bank Rakyat in transforming the banking landscape in Malaysia, as they journey towards a digitally connected future. We look forward to delivering on our commitment to be a brand that customers can trust and rely on in this age of digital-everything,” he added.
The initial phase will see Bank Rakyat’s ‘Bank Bergerak’ (Mobile Bank) fleet equipped with CelcomDigi 5G connectivity solutions, enhancing connectivity for smoother transactions and real-time updates during banking activities no matter where the ‘Bank Bergerak’ is located and providing solutions to ensure seamless 5G connectivity in some of Bank Rakyat branches across Malaysia, as well as enhancing the security and surveillance for off-premises, further safeguarding customers’ transactions.
Subsequently, Bank Rakyat is poised to explore IoT opportunities, especially in the realms of cloud and cybersecurity solutions. These initiatives will create avenues for additional digitalization solutions and applications, fortifying the bank’s digital capabilities, improving customer touchpoints, and elevating competitiveness in the market. Ultimately, these efforts will benefit its customers and employees.
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