2022 U.S.-Booked Air Volume: $48 million
Primary Airline Suppliers: United, Delta, American
Primary Hotel Suppliers: Marriott, Hilton, Hyatt
Primary Car Rental Suppliers: Avis, Budget
Primary Global Online Booking Tool: Concur
Primary Global Payment Supplier: American Express
Primary Global Expense Tool: Concur
Primary Global Travel Risk Mgmt.
Provider: ISOS
Consolidated Global TMC: Amex GBT

Customer relationship management software provider Salesforce has
been focused primarily on returning to travel and rebuilding corporate travel
support teams. In doing so, the company increased its U.S.-booked air volume in
2022 from $11 million in 2021 and $15 million in 2020.

Part of Salesforce’s focus on its corporate travel program includes
utilizing internal communication services, increasing visibility around its
program and looking for collaborative ways to simplify the booking process.

While the company hasn’t fully returned to pre-pandemic corporate
travel levels—and may never—Salesforce is increasingly focused on
customer-facing travel, which is represented in its 2022 travel volume. Of Salesforce’s 2022 U.S.-booked air volume, 30 percent was for internal
travel. Salesforce has yet to fully return to the office but could in
2023.

In 2022, Salesforce made a few acquisitions, including privacy and
compliance company Phennecs, bot-based integration provider Troops.ai and consulting company Traction on Demand.

Salesforce had about 73,000 employees in 2022, a 30 percent
increase over 2021. Salesforce reported approximately $26.5 billion in total
revenue in 2022, up 18 percent year over year.